These Meet and Greet Services are invaluable for those who have mobility issues, are elderly or perhaps are recuperating after surgery or sickness. We can also offer assistance to passengers with physical or mental disabilities and are travelling with a companion. We will ensure sensitive handling and assistance for a smooth and easy airport experience. These VIP services are available whether you are arriving, departing or connecting between flights.

Wheelchair services at airports

Wheelchairs are provided by the airlines and are normally pushed by trained airline or ground handling staff. We work with them to meet passengers at the airbridge which requires personnel with additional security clearance. We check with the airline to ensure that their wheelchair is ready and waiting for you on your arrival. This may be at the airbridge for arrivals and connections, or kerbside for departing travellers.

Wheelchair services are normally offered free of charge by the airline, so you should make your request directly to them when booking your seat.  However, if the passengers is connecting between two different airlines we will help ensure the staff coordinate, or sometime we will ourselves provide a wheel chair service for the connection

Fast Track’s electric buggy services

If you need an electric buggy to transport your through the airport, either with or without a wheelchair, we may be able to arrange this for you. Where a terminal has a bookable buggy service, our Meet and Assist greeters will accompany you through the airport in it to the immigration or security check points

Travellers who may benefit from a wheelchair or buggy service as part of our VIP Fast Track Services include:

• The elderly
• People with mobility issues
• Those who are tired after a long overnight flight
• People recovering from sickness or surgery
• Families with young children
• Those who find walking long distances uncomfortable

Wheelchair and airport buggy services are all part of our wider VIP Fast Track Airport Services which include a personal local greeter to escort your through the fastest channels. You will have the benefit of someone local on hand at all times to assist with language issues and airport paperwork.

From kerbside assistance to airport lounge and from baggage claim to security, Fast Track’s services for the elderly or disabled can cut through the usual delays and red tape in no time at all.

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Our Meet and Assist greeters can move you quickly by Electric Buggy through the four busy international terminals, offering an unsurpassed VIP service to complement these award-winning airport amenities. We get you from the airbridge to your connecting flight or private ongoing transportation, and vice versa, in the fastest and most stress-free means possible.

Many VIPs, celebrities and diplomats appreciate our speedy Singapore help passing through the airport’s check in, security, baggage claim and immigration areas. We reduce unnecessary waiting in public areas that can cause unwelcome attention or a potential security problem.

Whether you’re a regular traveller or royalty, we can smooth the way through Singapore Airport in the fastest and most efficient way possible.

Book our Service for Singapore Airport Assistance

When you book Fast Track’s Airport Meet & Greeter Services in Changi Airport, we coordinate everything you require. This includes personal Meet and Assist for flight Arrivals, Connections, Transfers and Departures.

If you need a buggy, we will have it ready and waiting for you. Our local greeters can assist with language difficulties and help with any visa-on-arrival requirements. They will accompany you through the airport, using the fastest means possible to navigate through security, immigration, baggage claim and customs before delivering you to your connecting flight, to an airport lounge, a chauffeur-driven car, or wherever you need to be.

For Departures, our professional uniformed greeters will be ready to meet your car kerbside and assist you through check-in using all their local knowledge and channels available to them.

Premium VVIP Services Available in Singapore’s Changi Airport

For Singapore Airport Assistance we also have a VVIP service option as part of our range of Airport Services. This uses a private terminal facility and even a chauffeur-driven car to or from your airplane, if required.

This Premium Airport Services includes a luxury facility with private rooms where everything from champagne to refreshing showers are available while you wait for your flight in an exclusive private environment.

For those who are used to the comfort and benefits of true VVIP services, Fast Track’s Singapore services are the natural add-on. They ensure a smooth and speedy transition between airplane and kerbside transportation at this busy airport hub.

Check out prices Singapore Meet and assist prices or book Singapore meet and assist service

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We recognise that every traveller and every airport is different, so we ensure that our Meet and Assist Services are totally bespoke and personal. Choose the personalised services you need to get you from A to B in the fastest and most stress-free means possible.

Who Uses Meet and Assist

Our Meet and Assist Service is particularly helpful for:

• Celebrities and VIPs who wish to stay out of the public eye
• Business travellers and frequent fliers who have urgent meetings/tight schedules
• The elderly or those with limited mobility
• Nervous travellers who need assistance with unfamiliar procedures
• Those who may need language assistance
• Mothers with young children who require an extra pair of hands
• Wealthy travellers who are used to having staff to assist
• Any traveller who wants to Fast Track and avoid long lines

What Do Meet and Assist Greeters Do?

Our professional greeters have airport security clearance to provide a seamless transition from kerbside to airbridge, and vice versa, with the minimum delay and fuss. They are easily identified as they will be holding a signboard with the lead passenger’s name. Local greeters are familiar with the airport layout and can guide clients through the terminal using the shortest and fastest routes available. They can also help smooth any language difficulty that may occur during the immigration, security and customs processes.

We appreciate that business travellers and VIP visitors may have urgent meetings and tight schedules. Where possible, we Fast Track clients through immigration, security and/or visa on arrival often bypassing lengthy lines as part of our Meet and Assist Airport Services.

Meet and Assist Arrivals

As the airplane taxies to the gate, with our Meet and Assist Service you can relax, knowing that your greeter will be waiting to welcome you at the air bridge or where you step into the terminal. They will accompany you through the airport, including immigration, customs and baggage claim, to your ongoing transportation. This may be a pre-arranged chauffeur-driven car, taxi or connecting flight.

Our staff will identify themselves and then escort you seamlessly through immigration using the fastest means at their disposal. Where necessary, either for convenience, speed or for practical reasons, we can – in some airports – arrange a buggy to efficiently transfer you through the airport. Part of our Airport Meet and Assist Service may include access to priority or private lines to ensure the shortest possible wait.

After immigration, your greeter will accompany you to Baggage Reclaim and will help you identify and retrieve your luggage from the carousel. If necessary, a porter will be organised to help with heavy or excessive luggage.

Our Meet and Assist Services end either at the departure lounge of your connecting flight, or kerbside, where your pre-booked limousine or taxi will be waiting. Our fully integrated Meet and Assist Service means that your greeter will be in contact with the driver to ensure a seamless transition from airport to car.

Meet and Assist Departures

Our Meet and Assist Service for those departing on flights provides a courteous and efficient service from the moment you arrive at the airport. Your greeter will liaise with your driver before you arrive at the terminal and will be ready to assist the moment you step from your car. If necessary, porters and/or buggy transport will be on hand to take you to check-in.

Fast Track’s service allows your greeter to escort you through check-in and security in the fastest possible time, often using exclusive lines normally reserved for crew or diplomats. Language is no problem for your local greeter, who will be able to smooth the way and act as an interpreter, if necessary. Our Meet and Assist Services usually end at your departure gate, or at airline provided lounge where you can relax in comfort before boarding your plane.

Check out meet and assist prices or book meet and assist services

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